Here's a VIDEO that may help you- Reset password for employee or you can also use the following instructions to solve the issue.


Ability to reset an employees password is a permission based feature. This means only users with the permission turned on will will be able to reset passwords. The relavent permission is pictured below.

If the permisison is turned on, follow the below steps to reset an employees password:


1.  Go to "Employee" located on the left menu.


2. Click on the filter icon next to "First Name" and search the employee's first name. 


4. Click on the employee's first name after the results appear. 


5. Click the pencil icon on the top right of the page. 


6. Click "User Management" which is to the top of the menu.


7. Click "Reset Password."


8. Click "Site Setting" located on the lower end of the left menu. 


9. Scroll down on the left menu and click "Manage Site Properties." 


10. At the left of the page it should say "Password" with your new reset password.