Overview

Two-Factor Authentication (2FA) is a security feature that adds an extra layer of protection to your Measure PM account. By enabling 2FA, users must verify their identity through their registered phone number in addition to entering their username and password. This feature is controlled by the TFAW site configuration and helps ensure that only authorized users can access the system.


How It Works

  1. Activation:

    • When the TFAW site configuration is enabled for your site, 2FA will be required for all logins.

  2. Login Process:

    • Step 1: Enter your username and password as usual.

    • Step 2: If your account has a registered phone number, you will be redirected to the 2FA screen. If no phone number is present, an error message will appear, and you will need to update your profile with a valid phone number to proceed.

    • Step 3: On the 2FA screen, click the Send Code button. A verification code will be sent to your registered phone number.

    • Step 4: Enter the received code into the text box and click Submit. If the code matches, you will successfully log in. If not, an error message will be displayed.



Steps to Enable Two-Factor Authentication

  1. Navigate to Site Configuration:

    • Go to Site Settings > Site Details and Rules > Site Configuration in the Measure PM platform.

  2. Enable the TFAW Site Configuration:

    • Locate TFAW in the Site Configuration settings.

    • Check the box to enable and save the changes.

  3. User Login Process After Enabling:

    • When users log in, they will be redirected to a two-factor authentication screen.

    • If a phone number is associated with the user’s profile, they can request a verification code by clicking the Send Code button.

    • The code will be sent to the user’s phone. After entering the code and clicking Submit, the user will be granted access.

  4. Additional Considerations:

    • If a user’s profile does not have a phone number, they will see an error message and will need to update their profile with a valid phone number to proceed.


Error Scenarios

  • Missing Phone Number: If your account lacks a phone number, you’ll see an error message when attempting to log in. Update your profile to add a phone number and try again.

  • Incorrect Code: Entering an incorrect or blank code will result in an error message. Ensure the code matches the one sent to your phone.

  • Spaces in Code: Spaces entered in the code field will also trigger an error.


Exceptions

  • Parent Portal: 2FA does not apply to Parent Portal logins.



Disabling 2FA

If 2FA is no longer required, site administrators can disable the TFAW site configuration by navigating to:

  • Site Settings > Site Details and Rules > Site Configuration

Once the site configuration is disabled, users will no longer be prompted for 2FA during login.


FAQs

Q1: What should I do if I don’t receive the code?
Ensure that your phone number is correct and has SMS capabilities. Contact support if the issue persists.


Q2: Can I use a non-US phone number?
Currently, only US phone numbers are supported.


Q3: What happens if I disable the TFAW site configuration?
Disabling the site configuration will remove the 2FA requirement, and users will log in with only their username and password.


Getting Help

If you encounter any issues with Two-Factor Authentication, please contact our support team for assistance